Frequently Asked Questions (FAQ)

  1. What types of petroleum coke do you supply?
    We offer a range of petroleum coke products including Semi-Graphite Petroleum Coke, Electrode Roasted and Broken Coke, Calcined Petroleum Coke, and Graphitized Petroleum Coke.

  2. What is the difference between Calcined Petroleum Coke and Graphitized Petroleum Coke?
    Calcined Petroleum Coke is produced by heating raw petroleum coke to remove volatile materials. Graphitized Petroleum Coke, on the other hand, is subjected to a higher temperature process, resulting in a material with higher purity and electrical conductivity.

  3. Can I order small quantities of your products?
    Yes, we accept both small and large orders depending on your requirements. Please contact us for more information on MOQ (Minimum Order Quantity).

  4. What are graphite electrodes used for?
    Graphite electrodes are primarily used in electric arc furnaces for steelmaking, aluminum production, and other high-temperature industrial processes.

  5. Do you provide customized sizes for graphite electrodes?
    Yes, we can customize graphite electrodes to meet specific size and shape requirements based on your needs. Please let us know your specifications.

  6. What is the quality of your graphite electrode blocks/scraps?
    Our graphite electrode scraps and blocks are of high quality, typically used for recycling and further processing in various industries. They meet international standards.

  7. How can I place an order with your company?
    To place an order, simply contact us via our website or email. Our team will guide you through the process and provide a detailed quotation.

  8. What are the payment terms?
    We typically offer payment terms such as T/T (Telegraphic Transfer) or L/C (Letter of Credit), depending on the order amount and customer location.

  9. What is the lead time for delivery?
    Delivery times can vary depending on the product and order quantity. Generally, the lead time ranges from 7 to 30 days. Please contact us for an estimated timeline based on your order details.

  10. Do you provide samples for testing?
    Yes, we provide samples for testing purposes. Please contact us to request a sample and specify the type of product you are interested in.

  11. How do I get a quote for my order?
    Please send us the details of your order (product type, quantity, delivery location, etc.), and we will provide you with a competitive quote.

  12. Is there any technical support available for using your products?
    Yes, our team provides technical support to ensure that our products meet your specific application requirements. Feel free to reach out for assistance.